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QwestQwest is a large telecommunications carrier serving 14 western United States.
Qwest is sometimes called Qworst by its subscribers for poor service, and the odd occurrences of Qwest switching customers to Qwest long-distance services without their explicit permission-- a practice known as telephone slamming. In July 2000, Qwest paid a $1.5 million fine the Federal Communications Commission to resolve slamming complaints. In April 2001, they paid a $350,000 fine to the Pennsylvania Bureau of Consumer Protection after accusations of deceptive advertising and slamming practices.
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